Privacy Policy

MIZUHA Co., Ltd. has established a privacy policy (hereinafter referred to as the “Policy”) regarding the handling of personal information of users in the services provided on this website (hereinafter referred to as the “Service”).

“Personal information” refers to the term “personal information” defined in the Act on the Protection of Personal Information and refers to information about a living individual which can identify the specific individual by name, address, phone number, contact information, and other descriptions contained in such information, as well as information which can identify a specific individual from the information itself, such as data on facial features, fingerprints and voice prints, and the insurance identification number on a health insurance certificate (personal identification information).

We may ask for personal information such as name, address, phone number and email address when users make an inquiry. We may also collect information on transaction records and payments made between users and our partners, which includes personal information of the users, from such partners (including information providers, advertisers, ad distributors, etc.; hereinafter referred to as the “Partner”).

We collect and use personal information for the following purposes:

1. To provide and operate our services
2. To respond to inquiries from users (including identification)
3. To send emails about new features, updates, promotions, etc. of the services users are using, as well as information about other services that we provide
4. To contact users as needed for maintenance, important announcements, etc.
5. To identify the user who violates the terms of use or who attempts to use the Service for false or malicious purposes, and to refuse the use of the Service
6. For purposes incidental to the above purpose of use

1. We change the purpose of use of personal information only if it is reasonably deemed that the purpose of use is related to the one before the change.
2. If we have changed the purpose of use, we will release the purpose after the change on our website.

1. We will not provide personal information to third parties without obtaining prior consent of users except for the following cases. However, this excludes cases in which the provision is permitted under the Act on the Protection of Personal Information or other laws and regulations.
   1. Where the handling of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the user
   2. Where the handling of personal information is specially necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the user
   3. Where it is necessary to cooperate with a national organization, a local public organization, or a person entrusted thereby in executing the affairs prescribed by laws and regulations, and where obtaining the consent of the user is likely to hinder the execution of such affairs
   4. Where the following matters have been notified or announced in advance and we have submitted a notification to the Personal Information Protection Commission
      1. The fact that the purpose of use includes the provision to third parties
      2. Data items to be provided to third parties
      3. Means or methods of provision to third parties
      4. The fact that the provision of personal information to third parties will be suspended upon the request from users
      5. Method of accepting the request from users
2. Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of such information does not correspond to a third party.
   1. Cases in which we entrust the handling of personal information in whole or in part within the scope necessary for the achievement of the purpose of use
   2. Cases in which personal information is provided as a result of the succession of business in a merger or otherwise
   3. Cases in which personal information is used jointly between specific individuals or entities and in which this fact, the items of the personal information used jointly, the scope of the joint users, the purpose for which the personal information is used by them, and the name of the individual or entity responsible for the management of the personal information have in advance been notified to the user or put in a readily accessible condition for the user

If a user requests the disclosure of personal information, we will disclose it to the user without delay. However, if disclosure falls under any of the following, all or part of the information may not be disclosed, and if a decision not to disclose has been made, we will notify the user thereof without delay. For the disclosure of personal information, we will charge a fee of 1,000 yen per case.

1. When the disclosure could harm the life, body, property, or other rights or interests of the user or a third party
2. When the disclosure could cause significant hindrance to the proper performance of our business
3. When the disclosure violates laws and regulations
4. Notwithstanding the provisions of the preceding paragraph, in principle, we will not disclose information other than personal information such as historical information and characteristics information.

1. If personal information that we own is incorrect, users may request us to make correction, addition, or deletion of the personal information (hereinafter referred to as the “Correction, etc.”) by the procedures stipulated by us.
2. If we receive a request set forth in the preceding paragraph from a user and determine that it is necessary to respond to the request, we will make the Correction, etc. of the relevant personal information without delay.
3. If we have made the Correction, etc. in accordance with the provisions of the preceding paragraph, or have decided not to make the Correction, etc., we will notify the user thereof without delay.

1. If a user requests the suspension of the use or deletion of personal information (hereinafter referred to as the “Suspension of the use, etc.”) for the reason that it is being handled beyond the scope of the purpose of use or that it has been acquired by improper means, we will conduct the necessary investigation without delay.
2. In accordance with the result of the investigation in the preceding paragraph, if we determine that it is necessary to respond to the request, we will make the Suspension of the use, etc. of the relevant personal information without delay.
3. If we have made the Suspension of the use, etc. in accordance with the provisions of the preceding paragraph, or have decided not to make the Suspension of the use, etc., we will notify the user thereof without delay.
4. Notwithstanding the preceding two paragraphs, if it is difficult to make the Suspension of the use, etc., for example, when a large amount of cost is required for the Suspension of the use, etc., and if necessary alternative measures can be taken to protect the rights and interests of the user, we will take the alternative measures.

1. The details of the Policy may be changed without notice to the user, unless otherwise provided by laws and regulations or within the Policy.
2. Unless otherwise we specify separately, the changed privacy policy will take effect upon posting on this website.

If you have any questions about the Policy, please contact us at the following contact address:
Address: Aoyama OM-SQUARE 3F, 2-5-8 Kita-Aoyama, Minato-ku, Tokyo 107-0061
Company name: MIZUHA Co., Ltd.
Privacy Policy Management
Email: mizuha.privacypolicy@mizuha-nippon.jp